Lisa was just hired at the law firm, Burns and O’Neil, as an assistant to Mr. Burns. It was her first week on the job and she was very, very nervous. Mr. Burns was an older man of about 60 years old and well respected in his profession. She was only 22 and just out of college. This was her first job and even though it was an entry level position, she was very determined to do her job well. In the morning, she was required to sort the mail from the previous day and make coffee so that it would be ready for Mr. Burns when he casually strolled into the office at 9:30AM. Scurrying around, she got the office ready by organizing the fax machine, sorting the mail, typical office chores. As she got wrapped up in her duties, Mr. Burns walks into the office at 9:15. Shit! He was early and the coffee was not made yet! Mr. Burns made his way into his office and then Lisa heard her phone ring – it was Mr. Burns calling from his office.

“Lisa, could you please bring me my coffee?” Mr. Burns questioned.

“I’m sorry Mr. Burns, I haven’t had a chance to make it yet. I forgot.” Lisa said softly.

“Lisa, could you please come into my office?” Mr. Burns replied.

“Yes, sir.” Lisa quivered.

Lisa took the long stride down to Mr. Burns’ office. She worried to herself how she managed to screw up an entry level position and she was filled with anxiety. As she came to the door, Lisa drew a deep breath and opened the door.

“Come in, Lisa.” Mr. Burns instructed.